How to cancel your booking

We know plans change and things come up….. so cancelling a table is easy, we just ask if possible, to give us as much notice as possible when you no longer require your reservation...

The EASIEST way to cancel a booking:

1. Navigate to 'Bookings' in the main navigation bar

2. Select 'Cancel a booking'

3. Enter your booking reference, a reason for cancelling, and then submit... You can find your booking reference in either your booking confirmation email or text.

OR....

You can contact us via 'Live Chat' when our agents are available

Please note…..

We do not charge you for a cancellation or amendment.

We do take card details when you book online but this is just to ensure you’re not a robot or a malicious booker.

Chilled Pubs do not store your card details, they are held by a secure, specialist third party - compliant with all data protection rules.